Thursday, June 04, 2009

Update to Previous CarTrawler Posting

Please note that I have made the following update to my previous posting about CarTrawler.

UPDATE (June 4, 2009)

I received a full apology by phone today from CarTrawler for the car rental booking circumstances previously described in this blog posting, together with sincere assurance that the matter would be righted. As I was told, nearly everything that could go wrong, had gone wrong. A full refund was offered.

In addition - and among other things - CarTrawler indicated that its customer service would be improved to eliminate what were described as regrettable but unintentional - and correctable - technological mistakes, especially as regards improved company response to justified customer complaints and concerns. Moreover, the misleading excess insurance issue is to be corrected.

Additional suggestions for improvement were made.

If all of that occurs, CarTrawler will be back on the right track to becoming an honest and reliable booking partner for low-priced car rental.

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